Privacy Policy

At COCO Hotel and Property Management (Pvt) Ltd ("COCO Group", "we", "us", or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with a particular consumer or device. This includes:

• Personal Identifiers: Name, email address, phone number, and physical address.
• Transactional Information: Booking details, payment information, and travel preferences.
• Usage Data: IP address, browser type, device information, and interactions with our website through cookies and similar technologies.

2. How We Use Your Information

We use the collected information for various purposes, including:

• Processing and confirming your hotel and tour bookings.
• Communicating with you regarding your reservations or inquiries.
• Providing customer support and personalized travel experiences.
• Sending marketing communications and special offers (where permitted by law).
• Improving our website functionality and service quality.
• Complying with legal and regulatory requirements in Sri Lanka.

3. Data Protection and Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

4. Disclosure to Third Parties

We may share your information with trusted third-party service providers (such as payment processors, airline partners, or local tour guides) only to the extent necessary to provide our services. We do not sell your personal information to third parties.

5. Your Rights

Depending on your location, you may have certain rights regarding your personal data, including the right to access, correct, or delete your information. To exercise these rights, please contact us at the details provided below.

6. Cookies

We use cookies to enhance your browsing experience. You can manage your cookie preferences through our website's consent banner or your browser settings.

7. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: info@cocogroup.lk
• Address: 61-1, Riverdale Road, Aniwatta, Kandy, Sri Lanka
• Phone: +94 701 800 801